Welcome to Water Sports House! We are committed to protecting your privacy. This Privacy Policy explains how Water Sports House collects, uses, discloses, and safeguards your information when you visit our website, make a purchase from us, or otherwise interact with our services.

By accessing or using our services, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you:

  • Visit our website.
  • Register on the site.
  • Place an order.
  • Subscribe to our newsletter.
  • Respond to a survey.
  • Fill out a form.
  • Communicate with us via email, phone, or chat.

The types of personal information we may collect include:

  • Identity Data: Name, username or similar identifier, title, date of birth, and gender.
  • Contact Data: Billing address, shipping address, email address, and telephone numbers.
  • Financial Data: Payment card details (though we do not store full credit card numbers, only a tokenized version from our payment processor), and bank account details for refunds if applicable.
  • Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Process Orders: To process and fulfill your orders, including sending you order confirmations, shipping notifications, and providing customer support related to your purchases of Efoils, Skydiving accessories, Outboard Motors, and Wingfoils.
  • To Provide and Improve Services: To operate, maintain, and improve our website and services, ensuring a smooth and efficient shopping experience.
  • To Personalize User Experience: To understand how our users as a group use the services and resources provided on our Site, allowing us to tailor product recommendations and content.
  • To Send Periodic Emails: To send information and updates pertaining to your order, respond to inquiries, and/or other requests or questions. We may also send you company news, updates, related product or service information, etc., if you have opted in to receive them.
  • To Administer Promotions, Surveys, or Other Site Features: To administer contests, promotions, surveys, or other features.
  • To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
  • For Marketing and Advertising: To provide you with information about products, services, offers, and promotions that may be of interest to you. This may include targeted advertising based on your interests and Browse history.
  • For Security and Fraud Prevention: To protect our website, business, and customers from fraudulent transactions and other illegal activities.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.

3. How We Share Your Information

We may share your personal information with the following categories of third parties:

  • Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as payment processing (e.g., credit card processors), shipping and delivery (e.g., courier services for Efoils, Outboard Motors), website hosting, data analysis, email delivery, marketing assistance, customer service, and technical support. These service providers have access to personal information only to perform their functions and are obligated not to disclose or use it for any other purpose.
  • Payment Processors: When you make a purchase, your payment information is collected and processed by our third-party payment processors. We do not store full payment card details on our servers.
  • Shipping Partners: To deliver your Efoils, Skydiving accessories, Outboard Motors, and Wingfoils, we will share your shipping address and contact details with our shipping partners.
  • Analytics Providers: We may share anonymized or aggregated data with analytics providers to help us understand how our website is used.
  • Law Enforcement and Legal Compliance: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Water Sports House, (iii) act in urgent circumstances to protect the personal safety of users of the service or the public, or (iv) protect against legal liability.
  • Business Transfers: In the event that Water Sports House is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

We do not sell, trade, or rent your personal identification information to others.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Using SSL/TLS encryption for data transmission on our website.
  • Access Controls: Restricting access to your personal information to authorized employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
  • Data Minimization: Collecting only the personal information that is necessary for the purposes for which it is collected.
  • Regular Security Audits: Periodically reviewing our security practices to ensure they are up-to-date and effective.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided in Section 9. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

7. Cookies and Tracking Technologies

Our website uses “cookies” and similar tracking technologies (like web beacons and pixels) to enhance your experience. Cookies are small files placed on your device that allow us to collect certain information, such as your IP address, browser type, pages visited, and time spent on our site. We use cookies for:

  • Essential Website Functionality: To enable core website features, such as adding items to your cart and logging into your account.
  • Performance and Analytics: To understand how you use our website, measure website performance, and identify areas for improvement.
  • Personalization: To remember your preferences and tailor content to your interests.
  • Advertising: To deliver targeted advertisements that may be relevant to you.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

8. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us