Return & Refund Policy

At Water Sports House, your satisfaction is our top priority. We understand that sometimes a purchase may not be exactly what you expected, or an item might arrive with an issue. This policy outlines the guidelines for returns and refunds for our products, including Efoils, Skydiving accessories, Outboard Motors, and Wingfoils.

General Return Conditions

Eligibility Window: You have 30 calendar days from the date of delivery to initiate a return for most items.
Condition of Item: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Any item not in its original condition, damaged, or missing parts for reasons not due to our error, may be subject to a partial refund or denial of return.
Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Non-Returnable Items: Certain types of items cannot be returned for Damage Goods

How to Initiate a Return

To start a return, please contact our customer service team at [sales@watersporthouse.com] or [+1 (423)-4630393]. Please provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number and shipping instructions.

Please do not send your purchase back to the manufacturer or to Water Sports House without first obtaining an RMA number. Items returned without an RMA number may not be processed for a refund.

Shipping Costs for Returns

Defective or Incorrect Items: If the return is due to a defective product or an error on our part (e.g., you received the wrong item), Water Sports House will cover the return shipping costs. We will provide you with a pre-paid shipping label.
Change of Mind Returns: If you are returning an item due to a change of mind or buyer’s remorse, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Refunds

Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically 5-10 business days, depending on your bank or payment provider).
Partial Refunds: There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Late or Missing Refunds:
1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund, please contact us at [Insert Customer Service Email Address Here].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [sales@watersporthouse.com] or [+1 (423)-4630393]. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Special Considerations for Specific Products

Efoils, Outboard Motors, and Wingfoils: Due to the specialized nature and value of these items, returns are subject to a thorough inspection. Any signs of use, damage, or missing components may result in a denial of refund or a significant restocking fee. We recommend careful review of product specifications and asking any questions before purchasing.
Skydiving Accessories: For safety reasons, specific skydiving accessories (e.g., opened parachutes, altimeters, or other safety-critical gear) may have stricter return policies or be non-returnable if the packaging has been opened or the item has been used. Please inquire about specific items before purchase if you have concerns.

Damaged or Defective Items Upon Arrival

If your item arrives damaged or defective, please contact us immediately (within 48 hours of delivery) with photos of the damage and the packaging. This will help us resolve the issue quickly and efficiently, whether through a replacement or a full refund.

Contact Us

For any questions regarding our return and refund policy, please don’t hesitate to contact us: